1. Prohibited Content

You may not store, distribute, host, or link to any of the following:

• Child sexual abuse material (CSAM) or any content that sexually exploits minors
• Content that incites violence, terrorism, or hatred against any person or group
• Malware, viruses, ransomware, spyware, trojans, or any malicious code
• Phishing pages, fraudulent storefronts, or impersonation of any individual, company, or brand
• Illegally obtained data, leaked credentials, or stolen personal information
• Pirated software, cracked applications, or unauthorised copies of copyrighted material
• Content that violates any applicable law in Singapore or the jurisdiction of the end user

2. Prohibited Activities

2.1 Network Abuse

• Conducting or facilitating denial of service (DoS or DDoS) attacks against any target
• Port scanning or network probing of systems you do not own or have explicit permission to test
• Operating open proxies, open DNS resolvers, or open mail relays
• Spoofing IP addresses or forging packet headers
• Any activity that degrades the performance of our network or infrastructure

2.2 Email and Spam

• Sending unsolicited bulk email (spam) of any kind
• Harvesting email addresses from any source without consent
• Operating mailing lists without confirmed opt-in from all recipients
• Sending email with falsified headers or deceptive sender information

2.3 Unauthorised Access

• Attempting to gain unauthorised access to any system, network, or account
• Exploiting vulnerabilities in software or systems without explicit written permission
• Distributing hacking tools, exploit kits, or credential-stuffing software
• Circumventing any technical or administrative security measure

2.4 Resource Abuse

• Cryptocurrency mining operations of any kind without prior written consent from CIMHost
• Running automated bots or scrapers that place excessive load on shared infrastructure
• Artificially inflating resource usage to circumvent plan limits

3. Reseller Responsibilities

Customers on reseller, agency, VPS, or dedicated plans who provision sub-accounts for third parties are fully responsible for ensuring those end users comply with this AUP. CIMHost holds the reseller account holder responsible for all activity under their allocated resources.

Resellers must maintain their own acceptable use terms with customers that are at least as restrictive as this AUP, and must act promptly to suspend sub-accounts found to be in violation.

4. DMCA and Intellectual Property

CIMHost complies with the Digital Millennium Copyright Act (DMCA) and equivalent intellectual property laws. To submit a takedown notice:

We will process valid notices promptly and notify the account holder where legally permitted.

5. Reporting Abuse

To report suspected abuse, spam, or illegal content hosted on CIMHost infrastructure:

6. Enforcement

Upon finding a violation, CIMHost may at its sole discretion and without prior notice:

• Issue a warning to the account holder
• Remove or disable access to specific content or features
• Suspend the account temporarily pending investigation
• Terminate the account permanently without refund
• Report the activity to law enforcement or regulatory authorities
• Disclose account information to authorities as required by law

7. Upstream Provider Requirements

CIMHost infrastructure is delivered in part through upstream providers whose own acceptable use policies apply to all content and activities on their networks. By using our Services, you agree to comply with applicable upstream provider policies. CIMHost will act on upstream provider abuse notifications promptly.

8. Changes to This Policy

CIMHost may update this AUP at any time. Material changes will be communicated by email and posted at cimhost.com/legal/aup. Continued use of our Services after the effective date constitutes acceptance.

9. Contact

Purpose	Email
Abuse, DMCA & network reports	abuse@cimhost.com
Legal notices	legal@cimhost.com