Terms of Service
These Terms of Service ("Terms") govern your access to and use of the hosting services, domain registration services, and related products offered by CIMHost ("CIMHost", "we", "us", or "our") through cimhost.com and my.cimhost.com ("Services"). By placing an order, creating an account, or using any of our Services, you agree to be bound by these Terms in full.
1. Definitions
"Account" means your registered CIMHost client account at my.cimhost.com.
"Services" means all hosting plans, domain registrations, VPS, dedicated server, and add-on products offered by CIMHost.
"You" or "Customer" means the individual or entity that has agreed to these Terms.
"Content" means all data, files, software, scripts, and other materials uploaded, stored, or transmitted through our Services.
"Upstream Providers" means the infrastructure partners used by CIMHost to deliver Services, whose identities remain confidential.
2. Account Registration
To use our Services, you must register an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must be at least 18 years of age to create an account. CIMHost reserves the right to suspend or terminate accounts that contain false or misleading information, or that are used in violation of these Terms.
3. Services
3.1 Shared and Multi-site Hosting
Shared and multi-site hosting plans are provisioned on our shared infrastructure. CIMHost reserves the right to impose fair-use limits on any resource marked as "unlimited" where usage materially impacts other customers.
3.2 VPS Hosting
VPS plans are delivered with a base operating system only. Control panels are optional post-purchase add-ons. You are responsible for the security, configuration, and management of your VPS environment unless a managed option is purchased.
3.3 Dedicated Servers
Dedicated plans are delivered with a base operating system only. You are responsible for server management and security patching unless a managed option is purchased.
3.4 Reseller and Agency Plans
Reseller and agency plans provide WHM access, enabling you to create and manage sub-accounts. You are responsible for ensuring all sub-accounts comply with these Terms and our Acceptable Use Policy.
3.5 Domain Registration
Domain registrations are provided at cost price with no markup. Domains are non-refundable once registered. CIMHost acts as a reseller and does not control registry-level policies.
3.6 Add-on Services
Add-on services including premium SSL certificates and dedicated IP addresses are billed monthly or annually in addition to your base plan. Add-ons are non-refundable after provisioning unless otherwise stated.
4. Fees and Payment
All fees are charged in United States Dollars (USD). Prices displayed at signup are the same prices charged at renewal. CIMHost does not engage in introductory pricing that reverts to a higher rate at renewal.
Failure to pay an invoice within the due date may result in service suspension. Accounts suspended for non-payment for more than 14 days may be terminated and data permanently deleted.
CIMHost reserves the right to modify pricing with 30 days written notice. Price changes will not apply to active annual subscriptions until their renewal date.
5. Free Trial
CIMHost offers a 7-day free trial on eligible plans. A valid payment method is required to activate a trial. You will not be charged during the trial period. If you do not cancel before the trial ends, your payment method will be charged automatically.
Free trials are limited to one per customer and per payment method. CIMHost reserves the right to revoke trial eligibility if abuse is detected.
6. Money-Back Guarantee
CIMHost offers a 45-day money-back guarantee on shared hosting, multi-site hosting, and VPS hosting plans. Contact billing@cimhost.com within 45 days of your initial purchase for a full refund.
The money-back guarantee does not apply to domain registrations, dedicated server plans, premium SSL certificates, dedicated IP addresses, or add-on services. Accounts terminated for policy violations are not eligible for refunds.
7. Acceptable Use
You agree to use our Services only for lawful purposes. The following are strictly prohibited:
- Distribution of malware, spyware, ransomware, or any malicious code
- Sending unsolicited bulk email (spam) or operating open mail relays
- Hosting, distributing, or linking to child sexual abuse material or any illegal content
- Conducting denial of service attacks or any network abuse targeting third parties
- Operating cryptocurrency mining operations without prior written consent
- Hosting phishing sites, fraudulent storefronts, or impersonation content
- Storing or transmitting illegally obtained data or infringing copyrighted material
The full Acceptable Use Policy is available at cimhost.com/legal/aup.
8. Uptime and Service Levels
CIMHost targets 99.9% monthly uptime across shared and multi-site hosting infrastructure. Service credits are the sole remedy for service unavailability and are applied to account balance, not redeemable for cash. Full details in the SLA.
9. Data and Backups
⚠️ CIMHost performs automated server-level backups for disaster recovery only. These are not guaranteed and should not be relied upon as your sole backup solution. You are solely responsible for maintaining independent backups of all Content.
10. Intellectual Property
You retain all intellectual property rights in Content you upload. By using our Services, you grant CIMHost a limited licence to store, cache, and transmit your Content solely for the purpose of providing the Services.
The CIMHost name, logo, website design, and all associated branding may not be reproduced or used without prior written consent.
11. Privacy and Data Protection
Our Privacy Policy governs collection and use of personal data and is incorporated into these Terms by reference. Our Services are governed by the Personal Data Protection Act 2012 of Singapore (PDPA). A GDPR Data Processing Addendum is available upon request at legal@cimhost.com.
12. Limitation of Liability
To the maximum extent permitted by applicable law, CIMHost shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption.
CIMHost's total aggregate liability shall not exceed the total fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless CIMHost and its officers, employees, and agents from any claims, liabilities, damages, and expenses arising from: (a) your use of the Services; (b) your Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.
14. Termination
You may cancel your Services at any time through my.cimhost.com or by contacting billing@cimhost.com. CIMHost may suspend or terminate your account immediately for policy violations, overdue payment, or where required by law. Upon termination, data is retained for 14 days then permanently deleted.
15. Modifications to Terms
CIMHost reserves the right to modify these Terms at any time with at least 30 days notice by email and by posting updated Terms at cimhost.com/legal/terms. Continued use of the Services after the effective date constitutes acceptance.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Singapore. Any dispute shall be subject to the exclusive jurisdiction of the courts of Singapore. Before initiating legal proceedings, you agree to first contact legal@cimhost.com to attempt informal resolution.
17. Contact
| Purpose | |
|---|---|
| Legal notices & formal correspondence | legal@cimhost.com |
| Billing & refund requests | billing@cimhost.com |
| Technical support | support@cimhost.com |
| Abuse, DMCA & network reports | abuse@cimhost.com |
| General enquiries | info@cimhost.com |